There is a company currently hiring remote workers to evaluate calls, emails, and chats. Are you up for the task? This is a great opportunity for those who want to work part-time, prefer non-phone work from home jobs, or looking for an entry-level job with little to no work experience.
The company hiring for this position is called Cognosante. Cognosante is a leading provider of technology solutions to Federal, State, and local government agencies. Its mission is to improve healthcare for Americans by elevating the experience for consumers and providers.
What are my job duties?
Cognosante is hiring Quality Analysts to work from home to perform quality assurance audits on phone calls, emails, and chats. Your job is to review and grade customer contact events for accuracy, and compliance with policy and procedures, and to observe soft skills. You will also be responsible for gauging each customer’s overall satisfaction with each contact through measurements.
What skills do I need to possess?
Qualified candidates will need to have technical skills, basic computer skills, strong verbal skills, and excellent grammar. You will also need to possess sound and accurate judgment in order to evaluate the calls, chats, and emails.
Does this job require experience?
No. You are not required to have any experience whatsoever for this position. All are welcome to apply.
This company will provide reasonable accommodations to enable individuals with disabilities to perform essential functions. So please be sure to apply if you fall in this category.
What requirements will I need?
This position will require you to have a work from home space that is free of all normal household distractions. This stipulation is necessary so that you can focus on your job duties and evaluate your tasks accurately. You will also need a PC in your home office with MS Word and Excel, can type 35 wpm with 85% accuracy, and a high school diploma or GED.
How many hours will I be required to work?
This job requires you to work at least 20 hours each week. Cogsnosate has 2 schedules available. You can work Monday through Friday from 8 am to 12 pm or from 1 pm to 5 pm. Weekends are not required.
During training, you will be required to be in class for 4 to 5 hours a day Monday through Friday between 8 am to 5 pm Eastern Standard Time.
How much is the pay?
The pay is not disclosed on their official website but according to Glassdoor.com, current employees report the pay is good giving it a score of 3.9 out of 5. Most employees say they would recommend working there to a friend.
What is the application process like?
Cognosante requires you to complete a virtual interview via video conferencing. They even provide you with some tips to help you ace the interview. They recommend that you make sure your internet connection and video conferencing program are working properly prior to your interview. Dress appropriately because you will be on camera and make sure your workspace and surroundings are clean. Rehearse your responses to interview questions so that you will not be at a loss for words or have difficulty expressing yourself. You are also advised to prepare your own questions. It is also important to make eye contact, smile, and be enthusiastic in your interview. Last but not least, remember to silence your phone or turn it off during your camera interview.
How do I apply?
Is there any other work from home jobs similar to this one?
I came across this company during my research of work from home job leads. They also hire Call Quality Assurance Agents to work at least 30 hours a week reviewing calls to evaluate the quality of the conversations. This job pays over $12 per hour. They are not currently hiring for this position but have other work from home jobs in Customer Service at the moment. This pays $14 to $15 per hour plus bonuses. They are still accepting applications.
This company hires Call Quality Analysts to review and score calls you to listen to that are recorded between clients and customers. This job pays an hourly rate of $11 and does not require any previous experience. They are currently hiring Chat Operators to engage in online conversations about vehicles, dealership questions, complaints, product issues, etc. This position only requires excellent customer service skills.
This company also hires Quality Analysts to work remotely to evaluate and analyze agent customer service interactions from your home office. This company has a referral program that pays $25 to refer new workers. They are currently seeking candidates who reside in the Phillippines.
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